We collect or use the following information to provide and improve products and services for clients:
Names and contact details — your name, phone number and email address
The postcode of the property and details of the work, such as property size,
the type of cleaning you need and your preferred date
Anything else you choose to tell us in the message box
Photographs of the property, if you choose to attach them to your enquiry
Technical information — your IP address and browser type, used only to check
that an enquiry comes from a person rather than automated software
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful bases in the
UK GDPR. You can find out more about lawful bases on
the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out
in brief below. You can find out more about your data protection rights and the
exemptions which may apply on
the ICO’s website.
Your right of access — You have the right to ask us for copies of
your personal information. You can request other information such as details about
where we get personal information from and who we share personal information with.
There are some exemptions, which means you may not receive all the information you ask for.
Your right to rectification — You have the right to ask us to correct
or delete personal information you think is inaccurate or incomplete.
Your right to erasure — You have the right to ask us to delete your
personal information.
Your right to restriction of processing — You have the right to ask us
to limit how we can use your personal information.
Your right to object to processing — You have the right to object to
the processing of your personal data.
Your right to data portability — You have the right to ask that we
transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent — When we use consent as our lawful
basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within
one month. To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve
products and services for clients are:
Contract — we have to collect or use the information so we can enter
into or carry out a contract with you. All of your data protection rights may apply
except the right to object.
Legitimate interests — we’re collecting or using your information
because it benefits you, our organisation or someone else, without causing an undue risk
of harm to anyone. All of your data protection rights may apply, except the right to
portability. Our legitimate interests are:
When someone submits our quote form we briefly process their IP address and basic
browser information to check the request comes from a person rather than an automated
system. Without this check the form would be flooded with automated spam, which would
bury genuine enquiries and could stop us replying to real customers. The check is
carried out by Cloudflare Turnstile, which does not track people across websites or
build a profile of them. We keep the IP address for around an hour to limit how many
submissions can come from one source, and it appears in the enquiry email so we can
recognise abuse. We consider this necessary and proportionate: the information is
minimal, we use it for no other purpose, we never use it for marketing, and the
alternative is an enquiry form that does not work.
For more information on our use of legitimate interests as a lawful basis you can contact
us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
Enquiries that do not lead to work — we delete immediately.
Records of work we have carried out, including quotes and invoices —
we keep these for six years after the end of the tax year they relate to, so we can
meet our record-keeping obligations and deal with any later query or claim.
Photographs of a property — we delete these within three months of
giving you a quote or finishing the work, whichever is later.
Automated spam-check records — the IP address used to limit repeat
submissions is deleted automatically after about an hour.
Website server logs — deleted automatically after 30 days.
Who we share information with
Data processors
Amazon Web Services
This data processor does the following activities for us: hosts the website, runs the
quote form handler, and sends the enquiry emails.
Cloudflare
This data processor does the following activities for us: the Turnstile bot check, using
your IP address and browser signals only.
Microsoft
This data processor does the following activities for us: provides the email mailbox in
which we receive and store your enquiry.
GoDaddy
This data processor does the following activities for us: provides our domain name and
resells the email service we use.
Others we share personal information with
Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal information, you can make a data
protection complaint to us: